Life on the front lines of selling and installing windows and doors is pretty different from making and shipping product from the factory. In his role as technical director for the Siding and Window Dealers Association of Canada, Phil Lewin takes the calls from irate customers, frustrated members and everyone in between. Phil joins the podcast to share some choice gems from his experience and to get into some industry talk about Energy Star, the Greener Homes Grant, supply issues, relaxing on the floor with customers and more.